We use first-party and third-party cookies for analytical purposes on the use of the web, personalize the content based on your preferences, and personalized advertising based on a profile from the collection of your browsing habits. For more information you can read our cookies policy. You can accept all cookies through the "Accept" button or you can configure or reject their use by clicking on "Configure". Cookies policy
  • Essential technical cookies
    Necessary to manage navigation within the web or to keep the user connected. They cannot be deactivated because it would affect the operation of the website.
  • Personalization cookies
    Necessary to remember certain user preferences.
  • Analytical cookies
    They help us and third parties to collect information on the use of the website, in order to carry out statistical analysis in order to improve the structure and content.
  • Behavioural advertising cookies
    They help to collect the user's browsing habits to create a profile of interests and to show customized advertisements.
Frequent questions
Frequent questions
  • Is there any free parking and how far from the hotel? Yes, there is. Free parking is 600 metres from the hotel ( Parking Paradis ).

  • How can I get to the hotel on foot? Good morning. To reach the hotel and the sanctuary, you have to take the bus number 5 and get off at the stop (Pont Vieux). The hotel is 40 m from the stop.

  • Can we hire half board or full board if we are individual customers? Good day. Our hotel can only offer you breakfast. Our restaurant usually serves groups as pilgrims.

  • What is the distance between the hotel and the railway station? Good morning. From the hotel to the train station there are 4.2 Km.

  • Is there a hairdryer in the rooms? Good morning. Yes, we do. All rooms have a hairdryer inside.
  • How to get to the hotel from Lourdes airport and what are the transport schedules available? Good morning. We have three ways to get to Lourdes : NAVETTES BUS : www.tlp.aeroport.fr/navettes-bus. to know the schedules. will reach the railway station of lourdes ( SNCF Avenue de la Gare ) or the bus station ( Place Capdevielle ) or we can use the taxi service.
  • What time can we check in? Good morning. You can check in from 14 hours in case of availability or before.



  • Can we leave the rooms at any time? Good morning. Good morning. Check-out is available from 11 a.m. We can store your bags for a few hours, before you leave the hotel free.
  • Can I choose the room I will stay in? Yes, there is. Yes, you can. You can choose your preferred room via our website, by email or by phone.
  • Good morning. Can you confirm the breakfast service? Good morning. Breakfast is available from 7:00 to 9:00 every day.

  • Is there private parking at the hotel? Good morning. There are some private paid car parks inside the building, opposite the hotel, or outside, near the river, 40 metres from the hotel.

    • Can we park a bus near the hotel? Good morning. A bus park called Arrouza is 900 metres from the hotel.
  • How to contact the hotel? Good morning. You can contact the Hôtel by e-mail, telephone call, post or by following the hôtel’s address. We are always waiting for the customer.

  • Sorry, but I can’t find my reservation ticket and I have to pay it, how can you help me? Do not worry, we only need your ID and the date of the reservation, then we will find your reservation

  • Can I pay with a voucher? Good morning. We must accept only France bonus and used to make the reservation only on the official website.

  • Is there air conditioning in the hotel? Good morning. Yes, we have air conditioning and fan.

  • Good morning. What is the distance between the hotel and the Sanctuary of Lourdes? Good morning. The hotel is located next to the monument Marie Saint Frai since 1874 and 307 m near the Sanctuary of Lourdes. About 6 minutes walk.
  • Good morning. Is there a minibar in the rooms? Good morning. The hotel has a bar open 24 hours on the ground floor.
  • Can you cook inside the room? Good morning. You can eat and have some cooked food.
  • Is there a refrigerator in the room? The rooms have a small fridge for drinks.
  • Good morning. Can I smoke in the hotel? Good morning. Smoking is prohibited in the hotel due to the fire alarm. We have exclusive smoking areas.
  • Do you serve towels or toiletries during room service? Yes, we do. All rooms have towels and toiletries.
  • Do I have to pay parking if I am a person with reduced mobility? Good morning. There are some free car parks for people with reduced mobility ( Parking Paradis ) 500 m from the hôtel or ( Avenue Peyramale ) have 2 public pay spaces 40 m near the hôtel.
  • Does the hotel have a gym? Good morning. Our hotel has training rooms every day from 7.00 to 22.00 hours.
  • Does the hotel have a lift? Good morning. Yes, we do. There are 2 lifts per floor available for everyone.
  • Does the hotel have rooms for people with reduced mobility? Good morning. Yes, we have some rooms each floor inside the hotel.

  • Can I watch pay TV? Good morning. All rooms have smart TV and free Wi-Fi.
  • How much is the reservation at your hotel? Good day. The rates depend on the type of room and the period you book. For more information visit our official website.
  • Does the hotel have services such as reception? Good morning. Yes, we have more facilities for each client. Reception is available 24 hours a day.
  • Could you store our bags inside the hotel when we leave the room? Good morning. Yes, we can store your bags for a few hours at the reception.
  • Would you recommend your hotel to family guests? Good morning. In our Hôtel you will find rooms for 3 and 4 people.
  • What is the distance between the hotel and the city centre? Our hotel is located 10 minutes from the city centre and Halle market.
  • In which neighbourhood is the hotel? The hotel is located in the Sanctuary of Lourdes.
  • Which cities are nearby? Nearby cities are: Tarbes (20 km); Argeles-Gazos (13 km); Bagnères de Bigorre (22 km); Pau (39 km);
  • What kind of breakfast does the hotel offer? Good morning. For breakfast we propose you fresh and hot food that you will find in self-service from 7 to 9 in the morning.
  • What kind of tourist place could you find? The places we recommend to visit are: The Sanctuary of Lourdes; The Grotto of Betharram; The "Pic du Midi"; The Wax Museum and Lake Lourdes;
  • Does the hotel have a washer or dryer for guests? Good morning. We recommend to make an appointment at the reception for the langistería service.
  • Does the hotel have baby cots? Good morning. Yes, we do. Our Hôtel has travel cot, when you arrive, you can ask at reception.
  • Does the hotel have a ski cabin? Good morning. Our hotel can get you a safe ski cabin.
  • Good morning. Does the hotel have electric charging stations for cars? Good morning. 150 m from the Hôtel you will find 2 electric charging stations for cars.
  • Can I have breakfast if I have not booked a room? Good morning. Yes, you can have breakfast in the restaurant or an express breakfast in the hotel bar from 7 to 9 am.
  • Good morning. Can I refuse room service in the morning? Good morning. Yes you can. You have to hook the "Do not disturb" on the handle before 8 am.
  • Do I have to pay a supplement if I need more towels or room products? Good morning. Our hotel does not charge for towels or room products.
  • Can I send packages or letters to the hotel management? Good morning. Yes, you can. You have to write last name, first name of the recipient and the date it comes.
  • Does the hotel include any courtesy tray? Good morning. Yes, we do. Room service includes a courtesy tray and you can find it in the room when you come.
  • Is the restaurant always open? Good morning. The restaurant is open only for groups of guests staying at the hotel, from 12.00 to 14.00 and from 19.00 to 21.00. You will find a restaurant 20 m from the hotel.
  • Is there bidet inside the bathroom? Good morning. Inside the bathroom there is no bidet. Yes, there are in some bathrooms of the hotel.
  • Does the hotel have meeting rooms? Good morning. Yes, we do. Our meeting room can accommodate 10 to 12 people inside. Yes, we do. Our hotel has a meeting room, and inside you can use the small chapel available for religious mass and can enter from 50 to 60 people.
  • Can we securely record our bank details on your website booking system? Yes, you can register your data securely. Our official website is secure against fraud.
  • What are the cancellation conditions? Good morning. For cancellation, the hotel has different conditions. You can find all details and information when booking on our official website.
  • Can you request a refund in case of cancellation? Good morning. All information regarding refunds are different. For more information, you will find all your answers on the official website.
  • Good morning. Is the brightness of the rooms natural? Good morning. All our rooms have a double opening window for natural lighting. In the evening, there will be appropriate reading or applique points.
  • Are the hotel rooms soundproofed? Good morning. All our rooms are soundproofed and insulated to current standards.
  • In case of emergency, do the extinguisher rooms have? Good morning. In case of emergency, the acoustic alarm will be activated. Visual signals will accompany you to the safety zones. Fire extinguishers are located in the corridors of each floor.
  • Do the work table rooms? Good morning. Yes. All hotel rooms have a countertop and a two-door wardrobe.
  • Are the rooms heated? Good morning. Yes, our facilities have reversible air conditioning.

Book now